Kravitz And Sons

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FAQ

Frequently Asked Questions.

Welcome to the FAQ page of Kravitz&Sons LLC (KAS). Here, you’ll find answers to some of the most commonly asked questions about our services, policies, and processes. If you have a question that is not covered here, please feel free to contact us directly.

General Questions

What is Kravitz&Sons LLC?

Kravitz&Sons LLC (KAS) is a publishing and marketing imprint based in Greenville, NC, dedicated to helping authors bring their stories to life and reach a wide audience.

How can I contact KAS?

You can reach us via email at general@kravitzandsons.com or by phone at (844) 841-3242. Visit our Contact KAS page for more details.

Returns and Exchanges

What is your return policy?

Items must be returned within 30 days of receipt in their original condition and packaging. Proof of purchase is required for all returns and exchanges. Visit our eCommerce Order Support page for detailed return instructions.

How do I return or exchange an item?

To initiate a return or exchange, please contact our support team at support@kravitzandsons.com and follow the instructions provided.

Ordering and Shipping

How can I track my order?

You can track your order by entering your order number and email address on our Order Tracking page.

What shipping options do you offer?

We offer standard, expedited, and overnight shipping options. Please visit our eCommerce Order Support page for more information on shipping rates and delivery times.

Do you ship internationally?

Yes, we offer international shipping to select countries. Please contact us at shipping@kravitzandsons.com for more details.

Where do you ship within the United States?

We ship to physical addresses within the continental United States. We also ship to USPS PO Box addresses and APO/FPO/DPO addresses via UPS Mail Innovations. Please note that we do not currently ship to Puerto Rico, Alaska, or Hawaii.

Publishing Questions

How do I submit my manuscript to KAS?

To submit your manuscript, please visit our Authors & Agents page and follow the submission guidelines provided.

What types of books do you publish?

We publish a wide range of genres, including fiction, non-fiction, memoirs, self-help, and more. We are always looking for unique and compelling stories.

Do you accept unsolicited manuscripts?

Yes, we accept unsolicited manuscripts. Please review our submission guidelines on the Authors & Agents page for detailed instructions.

Payment and Billing

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

Who do I contact for billing inquiries?

For billing inquiries, please email us at billing@kravitzandsons.com.

Authors and Agents

How can I contact the acquisitions team?

Authors and agents can reach our acquisitions team at authors@kravitzandsons.com or by phone at (844) 841-3242.

What resources are available for authors?

Authors can access a variety of resources, including manuscript submission guidelines, marketing tools, and sales reports, through our Authors & Agents portal.

Booksellers

How do I place a bulk order?

Booksellers can place bulk orders by visiting our Booksellers page or contacting our bookseller support team at booksellers@kravitzandsons.com.

Do you offer discounts for educational institutions?

Yes, we offer special discounts for educational institutions. Please visit our Librarians & Educators page for more information.

Careers

How can I apply for a job at KAS?

To apply for a job at KAS, please visit our Careers page to view current openings and submit your application.

Do you offer internships?

Yes, we offer internships for students and recent graduates. Please visit our Careers page for more information.

Need More Help?

If your question is not answered here, please contact our customer support team for further assistance:

Email: support@kravitzandsons.com
Phone: (844) 841-3242
Live Chat: Available Monday to Friday, 9 AM – 5 PM EST

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